Your Privacy Is Our Responsibility

1 What Information We Collect

We collect various types of information during the process of creating an account and using services on the 18bd platform. This information comes from two main sources — information you provide directly, and information generated automatically while you use the service.

a) Information You Provide Directly

• Full name and username
• Active mobile number and email address
• Date of birth (for age verification — users must be 21 years of age or older)
• Identity document details (National ID or passport — during KYC verification)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account numbers)
• Messages and complaints you send via live chat or email

b) Information Collected Automatically

• IP address and device information (operating system, browser version)
• Cookie and session data
• Time spent on the platform and logs of pages visited
• Gaming history and records of betting activity
• Transaction date, time, and amount

2 Purpose of Using Information

18bd uses user information only for legitimate and necessary purposes. The main purposes for which we use information are as follows:

• Account management: Keeping your account active, verifying logins, and providing a personalised experience.
• Financial transaction processing: Processing deposit and withdrawal requests and maintaining transaction history.
• Identity verification (KYC): Fulfilling legal obligations to prevent fraud and money laundering.
• Customer support: Resolving your issues, answering questions, and handling complaints.
• Relevant communications: Informing you about promotions, bonuses, or important updates (only with your consent).
• Platform improvement: Analysing user behaviour to improve the quality of our services.
• Security assurance: Preventing unauthorised access, fraudulent activity, and cyberattacks.
• Responsible gaming: Monitoring your gaming behaviour and providing support when needed.

3 Information Storage and Security

The security of your information is our top priority. 18bd uses internationally recognised SSL encryption technology to keep user information secure. Our servers are under continuous monitoring and regular security audits are conducted.

We apply the following technical and administrative measures:

• Data transmission is secured using 256-bit SSL encryption
• Sensitive information is stored in encrypted databases
• Employee access to information is limited through access control systems
• Regular security patches and software updates are applied
• Two-factor authentication is made available
• Automated monitoring systems are kept active to detect suspicious activity

The duration of data retention depends on the type of information and legal obligations. In general, certain information must be retained for a specified period after an account is closed, as required by applicable law.

4 Sharing Information with Third Parties

18bd never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

a) Service Provider Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay) and technical support. These partners operate under strict confidentiality agreements.

b) Legal Obligations

Where 18bd is required to provide information under applicable law or a valid order from a competent authority, it will comply. In such cases we always provide only the minimum information required by law.

c) Fraud Prevention

Relevant information may be shared with appropriate authorities to detect and prevent fraudulent activity, money laundering, or other illegal conduct.

Outside of the circumstances listed above, your information remains completely confidential.

5 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the 18bd website and application. These technologies improve your browsing experience and ensure the platform functions correctly.

Types of Cookies and Their Purpose

• Essential cookies: Required to maintain login sessions and operate core functions.
• Functional cookies: Used to remember your preferences and settings.
• Analytics cookies: Help analyse platform usage to improve the quality of our services.
• Security cookies: Used to detect unauthorised access and fraud.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some platform functions to not work correctly.

6 User Rights

You have the following rights regarding your personal information, and 18bd respects those rights:

Right to access information: You can request a copy of your personal information held by us at any time.

Right to correct information: If there are any inaccuracies in your information, you can request a correction.

Right to delete information: In certain circumstances you can request that your information be deleted. However, some information may need to be retained where there are legal obligations.

Right to opt out of marketing communications: You can stop receiving promotional emails or messages at any time.

To exercise these rights, please contact our support team.

7 Protection of Minors

18bd strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of account registration. If we become aware that a user is under the age of 21, their account will be suspended immediately and the associated information will be securely deleted.

If a parent or legal guardian believes that a minor is using our platform, please notify our support team immediately.

8 International Data Transfer

For the purpose of operating 18bd's services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that the standard of data protection is equivalent to or higher than the standard described in this Privacy Policy.

Appropriate legal safeguards are applied for international data transfers, and the receiving party operates under strict confidentiality obligations.

9 Changes to the Privacy Policy

18bd reserves the right to revise this Privacy Policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• A clear notice will be displayed on the platform
• Details of the changes will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after a revised policy is published will be considered as your acceptance of the updated terms. For significant changes, we may seek your explicit consent.

10 Links to Other Websites

The 18bd platform may contain links to third-party websites. The privacy policies of these external sites are outside 18bd's control and we are not responsible for them.

You are advised to review the privacy policy of any third-party site before visiting it.

11 Responsible Gaming and Data Protection

18bd believes that responsible gaming and the protection of personal information are complementary to each other. We analyse data on users' gaming behaviour to identify potentially problematic behaviour and provide timely support.

Information collected for this purpose is used solely for your protection and wellbeing and is not used for any commercial purpose.

For more information about responsible gaming, visit our Responsible Gaming page.

12 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact our dedicated support team. We are available 24 hours a day, 7 days a week.